Effective Date: 2025-04-09

 

Welcome to Monarch Avenue ("we", "our", "us"). These Terms and Conditions govern your access to and use of our website www.monarch-avenue.com ("Website"). Please read them carefully before making any purchases. By accessing or using our Website, you agree to comply with these Terms and Conditions, including all applicable laws and regulations.

If you do not agree with these Terms, you must refrain from using the Website.

 

1. Acceptance of Terms

By accessing or using the Website, you agree to these Terms and Conditions. We reserve the right to modify or revise these Terms at any time. Changes will be effective upon posting on this page, and we recommend that you check this page regularly.

 

2. Eligibility

To use our Website and place an order, you must:

• Be at least 18 years old or have legal parental or guardian consent.

• Have the legal capacity to enter into a binding contract.

If you are under 18 years of age, you must have parental consent to use this Website and make a purchase.

 

3. Products and Availability

We offer a curated selection of luxury fashion products, including apparel, accessories, footwear, and more. While we strive to ensure that the products displayed on our Website are accurate and available, product availability may vary, and we cannot guarantee that an item will be in stock at the time of your order.

We reserve the right to update, modify, or discontinue products at any time without prior notice.

3.1 Product Information

We make every effort to provide accurate product descriptions, images, and details. However, we cannot guarantee that these will be error-free due to the limitations of digital representations of products. Minor differences in appearance may occur between what is shown on your screen and the actual product.

 

4. Ordering Process

To place an order, follow the instructions provided on the Website. Once your order is confirmed, you will receive an order confirmation email. Please note, this email only confirms that we have received your order, and does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

• Product availability

• Payment issues

• Errors in pricing or product descriptions

• Shipping restrictions

 

5. Pricing and Payment

5.1 Pricing

All prices are listed in € and are inclusive of VAT (Value Added Tax), unless stated otherwise. Prices are subject to change at any time, but any changes will not affect orders that have already been placed.

5.2 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express)

• PayPal

• [Other payment methods if applicable]

By submitting your payment details, you confirm that you have the legal right to use the payment method provided. Payments are processed securely through trusted third-party payment processors.

5.3 Security

We use secure encryption technologies to protect your payment information. All transactions are processed in compliance with the Payment Card Industry Data Security Standards (PCI DSS) to ensure your financial data is protected.

 

6. Delivery and Shipping

6.1 Shipping Methods

We offer various shipping options, including standard and express delivery. Shipping costs are calculated at checkout based on your location and selected shipping method.

6.2 Processing Time

Orders are processed within 24-48 hours of receipt of payment. Processing times may vary depending on the product and shipping destination.

6.3 Delivery Time

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are provided during the checkout process. However, please note that delivery times are estimates and may vary due to factors beyond our control such as customs delays, weather conditions, or high order volumes during peak seasons.

6.4 Shipping Restrictions

We ship to the following countries: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saba, St. Eustatius, Bosnia, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde (Green Cape), Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Democratic Rep. of Congo, Djibouti, Dominica, Dominican Republic, East Timor (Timor Leste), Ecuador, Egypt, El Salvador, Eritrea, Estonia, Eswatini (Swaziland), Ethiopia, Fiji Islands, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong (SAR), China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palau (Oceania), Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Russia, Rwanda, Saipan (Northern Mariana Islands), Saint Kitts and Nevis, Saint Lucia, Saint Martin FR, Saint Marten NL, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States (USA), Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (U.S.), Wallis & Futuna, Yemen, Zambia, Zimbabwe.

If your country is not listed, please contact us for possible alternatives.

6.5 Customs and Duties

For international orders, customs duties and taxes may apply, which are the responsibility of the customer. These charges are determined by the customs authorities in your country. We are not responsible for any customs-related delays or additional charges.

 

7. Right of Withdrawal (Refunds and Returns)

As per EU consumer protection law, you have the right to cancel your order and receive a refund within 14 days of receiving the goods, without giving any reason. This is called the right of withdrawal.

7.1 Return Policy

• You may exercise your right to withdraw from the purchase within 14 days from the date you (or a third party nominated by you) receive the goods.

• To exercise your right of withdrawal, you must inform us of your decision by sending an email to info@monarch-avenue.com or by using the return form provided with your order.

7.2 Conditions for Return

• Items must be returned unused, unworn, and in the original packaging with all tags attached.

• Certain products are exempt from the right of withdrawal, such as:

  • Sealed goods that are not suitable for return due to health or hygiene reasons (e.g., underwear, earrings).

  • Personalized or custom-made items.

7.3 Return Process

To initiate a return, please contact us with your order details. We will provide instructions for returning the items. Return shipping costs are your responsibility unless the product is faulty or damaged.

7.4 Refund Process

Once we receive the returned goods, we will process your refund within 14 days. The refund will be made using the same payment method used for the original purchase.

7.5 Exchanges

If you wish to exchange an item for a different size or color, please return the item and place a new order.

 

8. Customer Accounts

To enhance your shopping experience, you may create a customer account. By doing so, you can:

• Manage your personal information and shipping addresses.

• Track your order history.

• Save your payment methods for faster checkout.

You are responsible for keeping your account information secure and for all activities that occur under your account. Please notify us immediately if you suspect unauthorized access to your account.

 

9. User Conduct

When using our Website, you agree to:

• Comply with all applicable laws and regulations.

• Not engage in any fraudulent activities or attempt to interfere with the operation of the Website.

• Not post harmful, defamatory, or illegal content on our Website.

• Not attempt to access any part of the Website for which you are not authorized.

We reserve the right to suspend or terminate your account and access to our Website if you violate these Terms.

 

10. Intellectual Property

All content on our Website, including text, images, logos, and trademarks, is the property of Monarch Avenue or its licensors and is protected by copyright and intellectual property laws. You may not use, copy, or reproduce any content without prior written consent from us.

 

11. Limitation of Liability

To the maximum extent permitted by law, Monarch Avenue is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or the purchase of products. This includes, but is not limited to, loss of profits, data, or business interruption.

Our liability is limited to the purchase price of the product in question.

 

12. Indemnification

You agree to indemnify and hold harmless Monarch Avenue, its affiliates, employees, agents, and suppliers from any claims, damages, or expenses (including legal fees) arising from your use of the Website, violation of these Terms, or infringement of third-party rights.

 

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the European Union and the laws of Estonia. Any disputes will be subject to the exclusive jurisdiction of the courts in Estonia.

13.2 Alternative Dispute Resolution (ADR)

In accordance with the EU Consumer ADR Directive, you have the right to use alternative dispute resolution (ADR)mechanisms. If you wish to resolve a dispute without going to court, you can use an ADR provider. For more information, visit the EU's official ADR website.

13.3 Online Dispute Resolution (ODR)

The EU provides an Online Dispute Resolution (ODR) platform that can be used for resolving disputes. You can access the platform here: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. We encourage you to use this platform to resolve disputes before pursuing legal action.

 

14. Changes to Terms and Conditions

We may update or revise these Terms and Conditions from time to time to reflect changes in our practices, legal requirements, or operational needs. The "Effective Date" at the top of this page will be updated to reflect the latest version. You are encouraged to review these Terms regularly.

 

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

[Your Company Name]
[Your Company Address]
Email: [contact email]
Phone: [contact phone number]

 

Final Notes: This Terms and Conditions page is designed to meet European Union consumer protection and e-commerce regulations. It includes rights and processes related to GDPR compliance, consumer rights under EU law, refunds, dispute resolution, and more. Please ensure you consult with a legal professional to confirm that your terms comply with all applicable laws and regulations specific to your business.